Customer Service
Yuzu Delivery and Returns
We hope you love shopping with Yuzu. Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us.
Shipping and Delivery
Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.
Deliveries occur only on weekdays. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 12:00 noon (GMT). Orders you place with Yuzu late on Friday or on Saturday will not be processed until Monday. Charges may be added to orders with Priority, Overnight and International shipping if we try unsuccessfully to deliver your order more than once.
Delivery addresses in Luzon, Visayas, and Mindanao should add an additional ₱10.00 charge for standard Shipping & Delivery. Orders arrive in 7 to 9 business days when ordered before 12:00 noon (GMT).
| Merchandise total * | STANDARD 5—7 day shipping ** |
PRIORITY 2—3 day shipping ** |
OVERNIGHT Next business day ** |
|---|---|---|---|
| Up to $200 | ₱39 | ₱89 | ₱169 |
| ₱200.01—500.00 | ₱49 | ₱99 | ₱189 |
| ₱500.01—1000.00 | ₱59 | ₱109 | ₱199 |
| Over $1000.00 | ₱69 | ₱139 | ₱209 |
*before tax and additional charges
**after processing if ordered by 12:00 noon GMT
Returns and Replacements
We want you to be completely happy with your Yuzu order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise.
Returning Gifts
When returning a gift, a Yuzu Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from any Yuzu store, and online. In compliance with Federal law, for gifts valued at more than ₱2,000.00, the recipient will receive a check rather than an Yuzu Gift Card.
Returning Merchandise by Mail
On the back of the packing slip enclosed with your Yuzu order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).
Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information. Restricted items must be returned using ground transportation.
Please allow 10 to 14 days for Yuzu to process your return.